Our Refund Policy
All Shipping Returns Must Be Pre-Approved
Most items can be returned to Oil Life™ up to 30 days after purchase. For a full refund returned items must be New and Unused. If the product is damaged before use then please also follow the steps below, or we no longer sell the item you are returning please follow the steps below. Upon returning any items you agree to pay the return shipping costs.
To qualify, simply follow the steps below:
1. Fill out Our Contact Form Here and wait for further instructions.
In order to ensure a reasonable receipt time, please allow us 7-10 business days from the time we receive your item to process your return. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping due to buyer’s remorse or incorrect ordering. Oil Life™ will cover return shipping charges for damaged/defective items and incorrect shipments.
Shipping premiums paid for expedited shipping cannot be refunded. Since we cannot refund more than the purchase price of the item, all return shipments that Oil Life™ is responsible for must be pre-approved through our returns department.
After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, minus the return-shipping fee if applicable. We will issue a credit to the same credit card used to make the purchase. After 30 days refunds are at the discretion of the management and will be assessed with a 20% restocking fee and will be issued a store credit ONLY, or a partial refund dependent on the condition of the item(s) returned.
Please make sure to include a brief statement of what was wrong with your order and what you would like us to do. If you would like to return the item, please indicate that. If you have additional comments or questions, we can be reached by phone at 877-700-6457 or fill our Contact Form Here.
Returns on Diffusers
All Diffusers In-Store 90 day Exchange Warranty ONLY
Manufacturers Warranties vary by diffuser and it is up to the customer to contact manufacturer after the 90 days. Diffusers are not eligible for a cash refund under any circumstance. Diffusers are eligible for a replacement or replacement parts while under the manufacturers warranty. See product details for manufacturers warranty lengths. Diffusers can not be returned only exchanged for the same or a similar diffuser within the exchange time frame, and when applicable by the manufacturers warranty.
The Elevate Diffuser comes with a 90 day replacement warranty and a year manufacture warranty. It is not eligible for a cash refund under any circumstances. Oil Life will cover a replacement within 90 days from purchase. If additional problems occur, the diffuser must be sent back to Oil Life at:
1364 W. Pleasant Grove Blvd.
Pleasant Grove, Ut, 84062.
Our returns department will test the diffuser and determine whether or not it is fixable or in working condition. If the diffuser truly does not work, we will ship out a new one at our cost (within the 90 days of purchase). If it is deemed as functioning, it will be up to the customer to pay shipping charges to receive the diffuser back. After 90 days the year manufacture warranty goes into effect and it is up to the customer to pay all shipping costs.
*If you are receiving a replacement diffuser please hold onto your diffuser and its cord until your replacement and or replacement part(s) arrive. With replacement diffusers we do not send a replacement cord.*
Returns on Books and Media
There will be no refunds given on books, ebooks, CDs or DVDs. Exchange only for same item if defective within 24 hours of receiving item.